Help Center

Do I need a doctor’s referral?

The answer is Yes and No.

To work with our Physical Therapist, you can utilize Direct Access for the first 10 visits following an injury. If not resolved within that time frame, you will need to seek an active Physical Therapy Prescription from your Primary Care or Orthopedic Physician.

To work with our Athletic Trainer to receive Sports Therapy and/or Athletic Training Services, you do not need a physician referral if you are seeking treatment for injury prevention, exercise programming, or health and wellness maintenance (recovery). A physician CAN refer to an Athletic Trainer for injury rehabilitation and active therapy similar to that of Physical Therapy.

What types of health insurance do you accept?

At Thryve Healing and Performance we achieve exceptional results with our patients because we only have one boss – You. We are an Out of Network (OON) Provider allowing us the freedom to provide one-to-one care and offer customized, tailor-fit treatment plans and programs. We do accept MOST Major Medical Insurance. For our Physical Therapy and Sports Therapy Services, all we need to get started is your Full Name, Date of Birth (of the person being treated), and a picture of the front and back of your current insurance card to start the verification process. We typically hear back within a 24 hour period or even sooner! If you have a Health Savings Account (HSA) or Flexible Spending Account (FSA), a "superbill" can be provided upon request, and will also validate your expenses in our office as healthcare-related to those entities. Those utilizing their insurance will be charged a copay as per their policy at the time of service. Fee-for-service patients and atheltes will be required to pay for the visit at the time of service unless other payment arrangements are made.

What is your COVID-19 patient procedure?

Thryve Healing and Performance follows all CDC Recommended Guidelines regarding COVID-19.

Update: as of 3/3/2022

Patients and Clinicians can choose to wear masks inside the facility, but are no longer required indoors as per the most updated CDC guidelines. When working with our clinicians, you may request that clinicians wear masks during treatments when Social Distancing is not possible.

Patients are to arrive 10-15 minutes prior to scheduled appointment time.

Upon arrival to the office, you are to remain in your vehicle and call the clinic phone number (732) 962-6056. Speak with someone and they will provide instruction to enter the facility or to remain waiting until your designated time. Someone in the facility will return your call and instruct you to come in.

Temperature checks are no longer required.

The facility surfaces, tools and frequently used equipment are cleaned with hospital-grade disinfectant between patients and at the end of each and every day.

Patients and Clients experiencing symptoms of COVID-19 are urged to please call the office to reschedule your appointment. This remains the same as we would encourage our patients who are experiencing symptoms of other illnesses like the common cold and flu to do the same.

Vaccination status will never be asked or discussed unless it is pertinent to your current health status or condition.

The health choices regarding COVID-19 and Vaccination are personal and private to our patients and our clinicians, and is considered Protected Health Information protected under HIPAA compliance rules and regulations.

If you have questions regarding our policy please call the office and we would be happy to discuss it with you.

Help Center: FAQ

Cancellation/No Show/Late Policy

Thryve Healing and Performance Sports Medicine requires 24 hours notice to cancel or reschedule your appointment.

We understand life happens and you may need to miss a scheduled appointment. However, please be considerate and provide adequate notice if you cannot make it. When you late cancel, we are unable to give that appointment to someone else who needs our assistance.

Patients who late cancel or no show will be charged a fee for the missed appointment. Illnesses and emergencies are addressed on an individual basis. Please contact our office if you have any questions.

Fees

If you late cancel or no show, the fee will be collected same day of the cancelled appointment for those with payment methods on file. If no payment method is on-file, a bill will be uploaded to your PTEverywhere account for collection at the time of your next visit. Failure to pay via these means will result in an emailed or mailed bill/invoice to your home address.

Late arrival- Reduced appointment time, full payment amount is still required for the session.

Late cancellations – $50 first incident; $80 for subsequent incidents

No shows – $100 per incident

Descriptions

Late Cancellation- Appointment that is cancelled within 24 hours of scheduled appointment.

No Show- Does not show up for scheduled appointment without call or notice.

Late Arrival- Patient arrives late without prior notice.

Attendance Policy

Your success in physical therapy and rehab depends on your attendance and accountability. If you miss too many appointments or continually show up late, there is a chance you can be removed from the therapy schedule until you are able to commit to the treatment process. Repetitive breaches in attendance causes clinic schedule disruptions and potential for insurance to deny claims. If a patient is to be denied insurance benefit due to lack of adherence to physical therapy and rehab guidelines and attendance, the patient will be held financially responsible for the difference.

Reasons for removal from the schedule include:

Excessive late cancellations
No shows (after 2nd incident)
Repeated late arrivals (more than 5 minutes late)

Cancelling? Please call the office at least 24 hours in advance (Monday appts need to be cancelled by Friday, unless due to illness or emergency). DO NOT email us to change or cancel an appointment.